Fulfillment

Processing Time

All orders require 1–3 business days for processing, quality inspection, packaging, and preparation of export documents.

Orders placed on weekends or public holidays will be processed on the next business day.

Order Changes

Orders may only be modified before fulfillment begins.

Shipping Policy - Korea

We offer free standard shipping (2-5 business days) on all orders shipping within Korea. 

The carrier will be automatically selected based on the shipping address.

Shipping Policy - International

1. Shipping Destinations

KAESA ships worldwide to most countries. However, Korea does not ship to a few specific countries due to international sanctions, including Cuba, Iran, North Korea, South Sudan, and Myanmar. Additionally, shipping is restricted or prohibited to Palestinian Territories and Crimea. 

2. Shipping Methods

All international shipments are delivered exclusively through UPS International for reliable, fast, and secure service.

We use one of the following UPS services based on your destination and parcel size:

• UPS Worldwide Saver
  

• UPS Worldwide Expedited
  
  

KAESA selects the most efficient method unless otherwise requested.

3. Estimated Shipping Cost 

Shipping costs vary depending on parcel weight, dimensional weight, and destination ZIP code.
Below is the estimated cost for one backpack (approx. 1–2 kg):

Carrier                 Estimated Delivery Time                 Estimated Shipping Cost

UPS                        3-7 Business Days                               USD $40-$80

*Actual rates may vary due to fuel surcharges, peak pricing, parcel dimensions, and UPS zone classifications.

*Exact shipping cost will be provided at checkout or invoicing.

4. Order Tracking

All international shipments include a tracking number.
You will receive tracking details by email once your order has been shipped.

5. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, VAT, or customs fees upon arrival in the destination country.

• These fees are not included in the product price or shipping cost.

• The customer is responsible for paying any required customs charges.

• Customs regulations vary by country; please check your local policies before placing an order.

• If a shipment is refused due to unpaid duties or customs charges, the customer will be responsible for any return shipping costs, customs fees, and other expenses incurred.
  
  

If you prefer DDP (Delivered Duty Paid) service where duties are prepaid, please contact us before checkout.

Customs Delays

Customs processing is outside KAESA's control. International shipments may experience delays due to customs inspections, local regulations, weather, carrier disruptions, or public holidays.

UPS Delivery Estimates

Delivery estimates are provided by UPS and are not guaranteed.

Shipping Restrictions

We reserve the right to suspend shipping to destinations affected by sanctions, conflict, carrier restrictions, or government regulations without prior notice.

6. Packaging & Product Protection

Your KAESA product is carefully packed for safe international transport:

• Each bag is enclosed in a protective dust bag.

• Products are cushioned and sealed inside durable packaging materials.

• For security, outer boxes are unbranded and labeled only with required shipping information.

We prioritize the integrity of every item throughout the shipping journey.

7. Delivery Issues

Lost Packages

If tracking shows the package as delivered, responsibility transfers to the recipient. Customers should contact UPS immediately if a package appears to be missing.

Damaged Packages

If your package is damaged

• Contact us within 7 days of the delivery date (or expected arrival).

• Please include photos of the outer box, inner packaging, and product.
  
  

8. Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@kaesa.co. Please note that returns will need to be sent to the following address: 108, Gasan digital 2-ro, Geumcheon-gu, #205, Seoul, Republic of Korea

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@kaesa.co. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@kaesa.co.

Returns & Exchanges

Non-returnable

• Gift cards

• Clearance items

• Personalized products

• Final sale items

Requirements for Returns, Refunds & Exchanges

To be eligible for a return, refund, or exchange, your item must meet all of the following requirements:

• Unused Condition: The product must be unused, unworn, and free from signs of use, damage, stains, odors, or alterations.
  

• Original Packaging: The item must be returned in its original packaging, including any protective materials, dust bags, boxes, and inserts, where applicable.
  

• Original Tags: All original tags, labels, and security seals must remain attached and intact.
  

• Complete Contents: Any accessories, straps, hardware, care cards, manuals, promotional items, or other components included with the original purchase must also be returned.
  

• Proof of Purchase: A valid order number or proof of purchase is required to process your return.
  

• Return Authorization: If requested by KAESA, customers must obtain return authorization and follow the return instructions provided before shipping the item back.
  

• Secure Packaging: Customers are responsible for packaging the return securely to prevent damage during transit. Items damaged due to inadequate packaging may not qualify for a refund or exchange.
  

Please note: Returns that do not meet these requirements may be refused or may be subject to a partial refund at KAESA's discretion, where permitted by applicable law.

EU, UK & Other Statutory Withdrawal Rights

If you are a consumer located in the European Economic Area or the United Kingdom, you have a statutory right to withdraw from your purchase within fourteen (14) days of receiving your order, for any reason, without needing to meet the “Unused Condition,” “Original Packaging,” or “Original Tags” requirements described above. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. This statutory right does not apply to goods made to your specifications, clearly personalized goods, or sealed goods that are not suitable for return due to health or hygiene reasons and were unsealed after delivery. Nothing in this Returns policy limits any statutory right you may have under the law of your country of residence, and where this policy conflicts with such mandatory rights, your statutory rights control.

Defective Products

Products with verified manufacturing defects will be repaired, replaced, or refunded at KAESA's discretion.

Exchanges

Exchanges and refunds are subject to KAESA's inspection and approval upon receipt of the returned product. Returned items must be unused, in their original condition, and include all original packaging, tags, accessories, and accompanying materials. KAESA reserves the right to deny any return or exchange request if the product does not meet the conditions outlined in this policy. Once the inspection has been completed and the return is approved, refunds will be issued to the original payment method or an exchange will be processed, as applicable. Please note that original shipping charges, duties, taxes, customs fees, and any non-refundable payment processing fees are not refundable unless required by applicable law or the return is due to a verified manufacturing defect or an error on our part.

9. Address Accuracy

Please ensure your shipping address is complete and correct.
KAESA is not responsible for delivery failures due to incorrect or incomplete addresses.

10. Contact Us

For questions about shipping, customs, delivery estimates, or special shipping requests, please contact us at:

📧 hello@kaesa.co

We are here to help ensure your KAESA product arrives safely and beautifully.