Fulfillment

Processing Time

All orders require 1–3 business days for processing, quality inspection, packaging, and preparation of export documents.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Policy - Korea

We offer free standard shipping (2-5 business days) on all orders shipping within Korea. 

The carrier (Korea Post or CJ Logistics) will be automatically selected based on the shipping address.

Shipping Policy - International

1. Shipping Destinations

KAESA ships worldwide to most countries. However, Korea does not ship to a few specific countries due to international sanctions, including Cuba, Iran, North Korea, South Sudan, and Myanmar. Additionally, shipping is restricted or prohibited to Palestinian Territories and Crimea. 

2. Shipping Methods

All international shipments are delivered exclusively through UPS International for reliable, fast, and secure service.

We use one of the following UPS services based on your destination and parcel size:

• UPS Worldwide Saver

• UPS Worldwide Expedited

KAESA selects the most efficient method unless otherwise requested.

3. Estimated Shipping Cost 

Shipping costs vary depending on parcel weight, dimensional weight, and destination ZIP code.
Below is the estimated cost for one backpack (approx. 1–2 kg):

Carrier                 Estimated Delivery Time                 Estimated Shipping Cost

UPS                        3-7 Business Days                               USD $40-$80

*Actual rates may vary due to fuel surcharges, peak pricing, parcel dimensions, and UPS zone classifications.

*Exact shipping cost will be provided at checkout or invoicing.

4. Order Tracking

All international shipments include a tracking number.
You will receive tracking details by email once your order has been shipped.

5. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, VAT, or customs fees upon arrival in the destination country.

• These fees are not included in the product price or shipping cost.

• The customer is responsible for paying any required customs charges.

• Customs regulations vary by country; please check your local policies before placing an order.

If you prefer DDP (Delivered Duty Paid) service where duties are prepaid, please contact us before checkout.

6. Packaging & Product Protection

Your KAESA product is carefully packed for safe international transport:

• Each bag is enclosed in a protective dust bag.

• Products are cushioned and sealed inside durable packaging materials.

• For security, outer boxes are unbranded and labeled only with required shipping information.

We prioritize the integrity of every item throughout the shipping journey.

7. Delivery Issues

If your package is lost, damaged, or delayed:

• Contact us within 7 days of the delivery date (or expected arrival).

• Please include photos of the outer box, inner packaging, and product.

• We will assist with courier claims and a replacement or refund where applicable.

8. Returns & Exchanges

We accept international returns only in the following situations:

• Manufacturing defect

• Damage during shipping

Return shipping costs and customs fees for returns are the responsibility of the customer unless otherwise arranged.

Please contact us before returning any items so we can provide the proper return instructions.

9. Address Accuracy

Please ensure your shipping address is complete and correct.
KAESA is not responsible for delivery failures due to incorrect or incomplete addresses.

10. Contact Us

For questions about shipping, customs, delivery estimates, or special shipping requests, please contact us at:

📧 hello@kaesa.co

We are here to help ensure your KAESA product arrives safely and beautifully.