What are your payment options?
Through Stripe we accept all major credit cards, debit cards, and Apply Pay. We can also process your order through PayPal.
Will I receive an order confirmation?
Yes, once an order is placed, an email confirming your order will be sent to you.
Where can I buy Kaesa in-person?
We are currently working to place our products at select boutiques in Seoul, S. Korea.
When can I receive my order?
Our products are manufactured in Seoul, South Korea and will be shipped internationally. Shipping times to the US can be 2-3 weeks. Due to shipping constraints because of COVID-19 normal shipping times can be delayed.
How do I make a return or exchange?
Please note, that you have a 30 day time period from when you have received your order to contact us.
In order to process a return/ exchange please contact us at:
Any item returned without a return form can risk being misplaced and may cause a delay in refunds or exchanges being issued.
When returning an item to KAESA kindly provide a tracking number for our reference and to speed up the process. For returns/exchanges, customers are responsible for returning the item(s) at their own expense.